Different Steps of Order Fulfillment
the only way that an ecommerce business will prosper and record success and growth is through the orders being placed by clients on a regular basis. The process involved between receiving the orders all the way to shipping the orders until their client or customer receives them is known as order fulfillment. Basically, order fulfillment has some fundamental steps. This article makes it possible for you to acknowledge these fundamental steps involved in order fulfillment.
The first step involves receiving inventory. It is upon the business to determine whether they need to have their in-house inventory or they need to outsource the receiving of the inventory. An in-house option will always obligate the company or the business to handle the entire inventory system. Where a company outsources the receiving of the inventory, they will be dispensed the above tasks and responsibility as the supplier will always handle the responsibility.
The second step is the storage inventory. This process entails having a warehouse that will always store your goods and products. This process will place more responsibilities to the business as they are overly responsible of accounting on all the items that get to the warehouse and the items that get out of the warehouse.
Once a customer places an order, the business should always consider processing it. Processing entails getting all the items on the order off the shelves from the warehouse. It is after receiving the items from the warehouse that they are paraded at the packaging point. Once these items have been availed, they are to be inspected thoroughly in order to examine the defects. This step is clinched with the products or ordered good s being placed in the shipping position or station.
The packaged orders should be shipped or sent to the customer. Many businesses will always contract a third-party company to handle all the transportation or rather shipping needs. Before a shipment can be categorized, there are factors to be considered. The weight, the size and the nature determines the suitable way for shipping the order.
The last step is the handling of return goods. After the client has received the item or their order, they might feel the urge to return the order. There are those clients who return the goods because of defaults and others because they feel like it. It is wise to have strict rules or rather return policies to be followed. It is through the policies that the company or the business decides whether to accept the returned item or not.
It is through the above details that you understand more about the steps. Generally, these steps should always follow a sequence. In other words, one can never return goods without first placing an order.